When I started my business, I was convinced that there was no need to "write" testimonials, believing they should be purely organic. However, I quickly realized that students give feedback in many informal ways, and without a bit of structure, those valuable insights can get lost. I also assumed students would automatically share their thoughts, but learned that many simply don't unless asked. Once I started requesting testimonials with the right prompts, the responses became much more meaningful and effective.
To request testimonials effectively and encourage your clients to provide the type of feedback you're looking for, prepare a set of guiding questions in advance. Keep the questionnaire short—ideally 3 to 5 questions—so it doesn't feel like too much effort or a waste of their time, which could lead to brief, generic responses.
If you're reaching out to a particularly loyal client who has already expressed appreciation for your service, feel free to ask a few additional questions. Loyal clients are more likely to provide detailed and enthusiastic feedback.
Here's
an example of a questionnaire that Mr. Dancy would send to his students, with questions color-coded from essential to ask to additional ones.